Grievance - BeWealthy

Background
1. Bewealthy Consultants Private Limited (hereinafter referred to as “BeWealthy”) carries on several businesses, including the business of distribution of Insurance Products as a Corporate Agent. The Insurance distribution business is carried on under a license from Insurance Regulatory and Development Authority of India (“IRDAI”).
2. In the process of soliciting insurance business, BeWealthy represents the Insurance Companies whose products BeWealthy distributes.
3. BeWealthy recognises that there could be occasions wherein a person, who has applied for or obtained an insurance policy through BeWealthy (hereinafter referred to “Customer”, which term shall also include a claimant under such insurance policy), is not happy or satisfied either with the insurance product or with the services associated with it.
4. BeWealthy is committed to promptly address the grievances of such customers and provide resolution to the same.
Registration of Grievance with BeWealthy
1. A Customer having any grievance with respect to his insurance policy, or proposal therefor, may approach BeWealthy in any of the manners stated below:
  1. By Post/Courier/Hand Delivery
    - Mumbai
      Grievance Officer
      
      BeWealthy Consultants Private Limited, Office No. 112, Kalpataru Avenue, Near Kandivali Station, Kandivali East, Mumbai – 400101.
    - Ahmedabad
      Grievance Officer
      
      BeWealthy Consultants Private Limited, B -702, 7th Floor Safal Solitaire Corporate Park, Near Divya Bhaskar Press, S.G Highway, Makaraba, Ahmedabad – 380054.
  2. By Telephone – +(91) 7400075777
  3. By Email - grievance@bewealthy.co.in
2. If a grievance/complaint is addressed to BeWealthy, BeWealthy shall acknowledge the grievance/complaint and shall take adequate steps for redressal of the same within fourteen days. Along with the acknowledgement, BeWealthy shall also inform the Customer about the official who will be dealing with the complaint and the timetable for dealing with it.
3. Wherever required, BeWealthy shall inform the concerned Insurer about the grievance/complaint of the Customer and seek resolution from the said Insurer, under intimation to BeWealthy.

Registration of Grievance outside BeWealthy
1. The Customer may directly approach the concerned Insurer by getting his grievance/complaint registered with the Insurer under the Grievance Redressal Process of the said Insurer.
2. The Customer also has the option of registering his grievance/complaint with IRDAI. IRDAI has implemented Bima Bharosa (an Integrated Grievance Management System earlier known as IGMS). Bima Bharosa provides a gateway to register complaints with insurance companies and track their status. IRDAI has provided an alternative channel for prospects and policyholders to lodge complaints with the IRDAI grievance call centre (IGCC). The IGCC receives and registers complaints. Complainants can also track the status of their complaints through IGCC.
3. BeWealthy recognises that there could be occasions wherein a person, who has applied for or obtained an insurance policy through BeWealthy (hereinafter referred to “Customer”, which term shall also include a claimant under such insurance policy), is not happy or satisfied either with the insurance product or with the services associated with it.c. IRDAI Grievance Call Centre (IGCC) can be accessed through a toll free number 1800 4254 732 / 155255 for voice calls and complaints@irdai.gov.in through e-mail. The IGCC also provides details of the redressal systems of insurance companies whenever policyholders require them. Apart from the above options, if it is felt necessary by the complainant to send the communication in physical form, the same may be sent to IRDAI addressed to:
  General Manager
  Insurance Regulatory and Development Authority of India (IRDAI)
  Policyholder's Protection & Grievance Redressal Department – Grievance Redressal Cell, Sy.No.115/1, Financial District, Nanakramguda, Gachibowli, Hyderabad – 500 032.
4. If the Customer is not satisfied with the redressal provided by BeWealthy or the Insurer (as the case may be), the Customer may approach the concerned Insurance Ombudsman. The details of respective Insurance Ombudsman offices may be accessed on the website of Council for Insurance Ombudsmen (https://www.cioins.co.in).